Terms and conditions
Umata Village does not assume responsibility for those inherent risks which may cause unfortunate accidents, incidents, or delays with our guest’s travel arrangements. Umata Village will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control.
In case of cancellation, deposits and final payments are non-refundable. For cancellations received up to 30 days prior to date of arrival, payments can be credited toward a future trip within one year from date of final payment made. No refund or credit will be provided for cancellations within 30 days of date of arrival or No Shows.
Should you need to cancel for emergency reasons, you will be able to use your money toward another trip within one year of cancellation confirmation. Failure of reschedule can result in loss of booking dates and/or deposit.
Guests need to be in possession of the following documents:
Umata Village recommends getting all the vaccines needed before departure. The management cannot be held responsible for any health problems that may arise from environmental factors during your stay. For more information, please contact your local travel clinic or city health department.
Surfing or long hiking can be risky sports, and travel delays can cost you. We wish our guest to have a safe and incident free trip, but accidents do happen. Travel Insurance is mandatory for all guests. Travel insurance covering medical evacuation is required. You must provide us with your travel insurance policy details when booking. In addition, we recommend purchasing travel insurance that will cover any costs incurred due to delays, flight cancellations, missed connections, natural disasters, etc. Furthermore, Umata Village cannot be held responsible for loss or non-arrival of surfboards, bags or any other luggage or any additional flight fees resulting from this.
Umata Village will use all due care for the provision of its services and activities provided to guests. Guests participate in activities and use services at Umata Village solely at their own risk. No liability or responsibility is accepted by Umata Village for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Umata Village may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. Umata Village will not be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.
If guests cause any damages to the rooms or any other areas in the surrounding of the village, they will be penalized with a fee and payment of the damage caused by the guest.
If the guest considers that he/she has cause for complaint concerning their stay at Umata Village, the matter should be taken up with the one of the company owners directly. In such cases, the company owner will consider the validity of the complaint and a refund may be offered. The discussion and approval may take several weeks to finalize. No liability shall arise beyond the refund of monies paid. Umata Village will not entertain claims lodged by the guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively and conclusively.