Terms and conditions

Umata Village does not assume responsibility for those inherent risks which may cause unfortunate accidents, incidents, or delays with our guest’s travel arrangements. Umata Village will not be held responsible for injury, death, damage, loss, delay, cost, expense, or inconvenience arising from travel misfortunes beyond our control.

Deposit

A deposit of 30% (per person, per booking) of the total booking price must be paid upfront in order to confirm a booking.
All deposits and final payments are non-refundable. Please refer to the cancellation policy for more details.

Payment

Final payment is due 30 days prior booking date and is non-refundable.
Any form of payment received by Umata Village results in the customer’s agreement with the Terms and Conditions stated on this page.
Payments may be fulfilled via online bank transfer or Wise. (Visa, MasterCard, American Express, Discover, Bank or any other acceptable forms that Wise accepts may be used).
Charges incurred for international transfer transactions will be borne by the guest from the country of remittance and by Umata Village in the Indonesian receiving bank.
Customers are responsible for paying Bank Transfer Fees for each International Bank Transfer. Umata Village is not responsible for customer bank transfer sender fees. In the event that we receive a short payment the customer will be held accountable for the difference.

Cancellation policy

In case of cancellation, deposits and final payments are non-refundable. For cancellations received up to 30 days prior to date of arrival, payments can be credited toward a future trip within one year from date of final payment made. No refund or credit will be provided for cancellations within 30 days of date of arrival or No Shows.

Rescheduling policy

50% penalty from total payment if cancelled between 30-20 days
80% penalty from total payment if cancelled between 19-10 days
100% penalty from total payment if cancelled less than 9 days

Should you need to cancel for emergency reasons, you will be able to use your money toward another trip within one year of cancellation confirmation. Failure of reschedule can result in loss of booking dates and/or deposit.

Documents

Guests need to be in possession of the following documents:

A passport that is valid for at least 6 months from the date of departure.
If applicable, a valid visa is required for traveling.

Health

Umata Village recommends getting all the vaccines needed before departure. The management cannot be held responsible for any health problems that may arise from environmental factors during your stay. For more information, please contact your local travel clinic or city health department.

Travel insurance

Surfing or long hiking can be risky sports, and travel delays can cost you. We wish our guest to have a safe and incident free trip, but accidents do happen. Travel Insurance is mandatory for all guests. Travel insurance covering medical evacuation is required. You must provide us with your travel insurance policy details when booking. In addition, we recommend purchasing travel insurance that will cover any costs incurred due to delays, flight cancellations, missed connections, natural disasters, etc. Furthermore, Umata Village cannot be held responsible for loss or non-arrival of surfboards, bags or any other luggage or any additional flight fees resulting from this.

Safety

To avoid conflict and ensure the safety of our guests, staff and the locals the use of drugs, weapons and/or display of undesirable behaviour are not allowed at Umata Village.
If we notice a violation of the above-mentioned statement, Umata Village can resort to expelling guests from the accommodation, vessels or even the island.

Transportation

The safety of our guests is our first priority. The crossing from Padang is dependent on weather conditions. The decision to cross is based off the discretion of the experienced captain of the chartered vessel. In such a situation, we will do all we can to minimize disruptions to your trip. However, please note that neither Umata Village nor the operators of the chartered vessel will be liable for any additional expenses incurred or any time lost.
The transfer fee was calculated to cover the cost of transferring guests between Siberut harbour and Karangmajat Island or jungle tours. The main component of the transfer fee is the cost of the charter of the boat for its return trip between Siberut and Umata Village’s accommodation or activities. This cost was calculated based on the fuel prices in Juli 2022. In the cases of an increase in fuel prices Umata Village reserve the right to pass on any increase in cost of the charter to their guests by way of an increase of the transfer fee.
Umata Village prohibits the transport of any weapons, drugs, etc. We will accept no liability and will assist authorities if a search of the vessel is ordered. Umata Village reserves the right to refuse access to our vessels and charters to persons that are intoxicated, known to possess drugs, are abusive or considered a threat to the safety of the vessel or those aboard.
Umata Village does not accept responsibility for any missed travel connections, including the Ferry or chartered vessel to or from Padang. In the unlikely event that a guest misses the boat transfer to Karangmajat Island, Umata Village is not financially responsible for the incurred costs to book another charter to the accommodation or tours.
Umata Village is not responsible for unfortunate incidents prior to the guest’s arrival or their own travel arrangements.
Umata Village is not responsible for airline board fees or baggage policies.
Umata Village does not accept any responsibility for late arrival or non-arrival of surfboards/surfboard bags or any other luggage.

Responsibility

Umata Village will use all due care for the provision of its services and activities provided to guests. Guests participate in activities and use services at Umata Village solely at their own risk. No liability or responsibility is accepted by Umata Village for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Umata Village may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. Umata Village will not be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.

Liability

If guests cause any damages to the rooms or any other areas in the surrounding of the village, they will be penalized with a fee and payment of the damage caused by the guest.

Complaints

If the guest considers that he/she has cause for complaint concerning their stay at Umata Village, the matter should be taken up with the one of the company owners directly. In such cases, the company owner will consider the validity of the complaint and a refund may be offered. The discussion and approval may take several weeks to finalize. No liability shall arise beyond the refund of monies paid. Umata Village will not entertain claims lodged by the guest upon departure or after returning home when it is no longer possible to investigate the complaint effectively and conclusively.